These checklists are designed to help you when you need to know what to do or what you may need.
What to do when an event happens under your SureSave policy:
Before or during your travels, unexpected events may occur which affect your plans. When they do, immediately refer to your Product Disclosure Statement (PDS) for help to get your plans back on track and minimise costs.
If you need to make a claim, read below for the documentation you need to gather for each event. Keep in mind that some documents are easier to collect while you’re still travelling, such as medical and police reports, so we recommend that you become familiar with this information and the requirements noted in the PDS.
If you need to claim, we require evidence of the event and any expenses you incurred, including:
A completed claim form
Incident reports from service providers, event organisers, police and/or other authorities
Hospital admission reports; doctors’ and specialists’ reports; death certificates
Original travel itinerary and alternative travel arrangements made and/or offered by service providers
Compensation offered by service providers
Medical bills; damage reports/repair quotes; medical bills; rearrangement costs for transport and/or accommodation
The minimum documentation required for each event is listed below and is a guide only. Depending on the specific circumstances of the actual event, we may ask you for additional information to complete our investigation.