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Making a travel insurance claim

  • Important Notice: We are currently experiencing a higher than usual volume of claims coming through to us. Our team is currently working hard to review all claims as quickly as possible, however there are some instances where there have been some delays.

We hope whatever has happened didn't ruin your holiday. If unfortunately this has happened and you need to make a claim, please do the following:

Step 1:

Read our claims guide

Check out our What to do when section for a checklist of what to do (and what to collect) if something happens before or during your trip. You may also want to read answers to the most common questions about making a claim BEFORE you start, as this will help make it easier and faster.

Step 2:

Gather your documents

To settle your claim we are going to need certain documents. At the end of our claim form you'll find a documentation checklist. This will help you assemble the documents required to help you complete your claim, so we suggest you get these together first.

Step 3:

Download & complete a claim form.

Please download a claim form.

In order for us to process your claim quickly it's important that you complete all the relevant sections of this form with as much detail as you can.

5 tips to better claims

  • Complete this PDF electronically by typing into the fields. If you complete by hand, please write clearly.
  • Make sure you sign the claims form
  • Make sure you send us all of your supporting documents
  • If in doubt, tell us more not less
  • If posting your claim, take copies of everything and send it recorded delivery

Step 4:

Send us your claim

Please check through your form thoroughly then send your completed claim form together with original supporting documents and keep a copy for your records.

The fastest way to submit a claim is by email:

  • Scan or photograph all pages of your claim form
  • Scan or photograph all supporting documents
  • Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with your policy number as the subject
  • Email the claim to: [email protected]

Alternatively, mail your documents to:

SureSave Travel Claims
Po Box A975
Sydney South, NSW 1235

Contact number: 1300 625 229