Making a travel insurance claim
We hope whatever has happened didn't ruin your holiday. If unfortunately this has happened and you need to make a claim, please do the following:
Step 1: |
Read our claims guideCheck out our What to do when section for a checklist of what to do (and what to collect) if something happens before or during your trip. You may also want to read answers to the most common questions about making a claim BEFORE you start, as this will help make it easier and faster. |
Step 2: |
Gather your documentsTo settle your claim we are going to need certain documents. At the end of our claim form you'll find a documentation checklist. This will help you assemble the documents required to help you complete your claim, so we suggest you get these together first. |
Step 3: |
Download & complete a claim form.Please download a claim form. In order for us to process your claim quickly it's important that you complete all the relevant sections of this form with as much detail as you can. 5 tips to better claims
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Step 4: |
Send us your claimPlease check through your form thoroughly then send your completed claim form together with original supporting documents and keep a copy for your records. The fastest way to submit a claim is by email:
Alternatively, mail your documents to: SureSave Travel Claims |
Contact number: 1300 625 229