SureSave Customer Service
We're here to help.
If you need urgent assistance while travelling, or want help completing a quote or medical screening, our friendly customer service team are available to help out.
General Enquiries
Call 1300 787 376
Or Email us
For answers to some of our most frequently asked questions about travel insurance coverage, and your policy and claims, see the articles below:
Frequently Asked Questions
What’s covered and what’s not
- COVID-19 Coronavirus enquiries
- 5 things you should know about Travel Insurance
- Luggage cover
- Taking care of your luggage while travelling
- Your cash, passport and important documents
- Dental Emergencies
- Going on a cruise
- Winter Sports
- Transport troubles
- Travel Insurance for Motorbike riding
- Travelling while pregnant
- Extra Cancellation Cover Option
- What is Insolvency?
- What we don't cover
- Sports and activities we don't cover
What to do when
- You can no longer stay at your accommodation
- You have trouble getting from A to B
- Your home in Australia is severely damaged
- Your transport or tour is delayed, cancelled or rescheduled pre-trip
- Your travel services provider becomes insolvent
- You have to cancel or change your trip
- You need medical help on your trip
- Your cash or credit cards are lost or stolen
- Your luggage and personal items are lost, stolen, damaged or delayed
- Your passport or other travel documents are lost, damaged or stolen
- Your winter sports holiday doesn’t go to plan (optional cover)
- You're being sued (personal liability)
- Your destination is declared a Do Not Travel zone while you’re on your trip
- A one-off performance or function is cancelled or rescheduled before your trip starts
- Cancelled leave or redundancy before your trip starts
- You, or someone on your policy, is sick, injured or dies pre-trip
- Someone else (not listed on your policy) is sick, injured or dies