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A one-off performance or function is cancelled or rescheduled before your trip starts

A one-off performance or function is cancelled or rescheduled before your trip starts

You are travelling to London later this year to see Madonna in concert. Unfortunately, she decides to cancel the rest of her tour and you are refunded the cost of your ticket. But what about the flights and accommodation you’ve already booked and paid for? We’ll cover travellers if they are travelling specifically to attend a one-off performance or function, and it’s unforeseeably cancelled or rescheduled for circumstances beyond their control before their trip starts, meaning they have to cancel or rearrange their trip. This means a:



What to do

If this event happens to you, refer to our checklists for what to do when you have to cancel or change your trip.

What you need to know

We don’t cover you when:

  • You should have known there could be a problem

  • The one-off performance or function was cancelled or rescheduled due to insolvency or financial collapse/li>

  • The one-off performance or function that was cancelled or rescheduled was your own wedding

  • Your one-off performance or function was cancelled due to insufficient numbers

  • There was a mistake or omission in the booking

  • Your claim arose from an act or threat of terrorism

  • Your claim arose from fraudulent activity

What you can claim

If you’re covered under this event, you can claim for the following (less your excess) – up to your plan’s trip limits.

  • Cancellation costs - this includes unused, pre-booked accommodation, prepaid transport, prepaid tours, and prepaid tickets to public events

  • Rearrangement costs – costs to rearrange pre-booked accommodation, prepaid transport, prepaid tours, and prepaid tickets to public events – up to your plan’s trip limit or the cost of cancelling the whole trip, whichever is less)

  • Unused tourist visa costs - we'll cover any charges by the visa authority to reissue your prepaid tourist visa. If you have to cancel, we'll cover the value of any unused portion of your tourist visa.

Extra Cancellation Cover

If you’ve added the Extra Cancellation Cover Option at the time of policy purchase, you’re covered for the above, up to the additional limit you’ve chosen. Please note that this article is a summary only – please refer to the PDS for full details of cover, conditions and exclusions that apply.