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Coronavirus (COVID-19) Information Hub

Coronavirus (COVID-19) Information Hub

Information about cancelling your holiday plans in the wake of Coronavirus

Coronavirus FAQs

Please see here for a Q&A for customers who are planning to travel. For full information relating to the Coronavirus outbreak please refer to the Australian Government's Smart Traveller website for more information on the risks and advice on the preventative measures and always refer to your PDS for specific queries related to your policy.

Looking to cancel your holiday plans?

If you're currently reconsidering your upcoming travel plans, we recommend speaking directly to your airline, cruise or travel provider regarding their current cancellation and rebooking policies in light of changing restrictions. We've compiled a summary of the current policies held by major travel providers in the wake of Coronavirus.

Travelling soon? What to do before you go

Cases of Coronavirus have been reported in specific locations in a number of countries throughout the world. As the situation continues to evolve, some destination authorities have introduced enhanced health measures, so it is very important that travellers follow the public health advice relating to a local destination that they are travelling to. Travellers should also keep up to date on local advice during their visit as it may affect your travel insurance policy.

Helpful Links

Australian Government Smart Traveller

NZ Ministry of Foreign Affairs and Trade

US Department of State Advice

UK Foreign and Commonwealth Office

Government of Canada