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Your cash, passport and important documents

Your cash, passport and important documents

Losing your belongings is annoying on any given day. But when you're far from home and on a schedule, losing your credit cards or your passport can be an utter nightmare. Thankfully, your travel insurance can help cover you for your extra costs if this happens.

If you are overseas and you find yourself in a situation where something has happened to your cash, credit cards, passport or other travel documents, our What to do When pages can guide you through what you need to make a claim. Alternatively, you can always contact our Emergency Assistance team - they're here to help 24/7.

Passport and travel documents

SureSave international policies provide cover when passports or other travel documents (such as visas or travel passes) are stolen or are accidentally lost or damaged while on your trip.

In order to be covered, these items must have been:

  • On your person;

  • On the person of a family member or a member of your travelling party; or

We don't cover travellers when:

  • In a locked safe or cabinet only you, your family, members of your travelling party, or authorised staff at your accommodation have access to.

In a locked safe or cabinet only you, your family, members of your travelling party, or authorised staff at your accommodation have access to.

What am I covered for if my passport is lost/stolen?

We'll cover you for things like:

  • The cost and related fees for you to obtain an emergency or replacement passport.

  • Compensation for any unused portion of your stole, lost or damaged passport or travel documents (limited to one claim per trip).

  • Extra trip costs (such as accommodation, tour, transport or visa costs) over and above what you would've paid had your trip gone to plan.

  • Cancellation costs - we'll reimburse you for the value of any unused pre-booked parts of your trip accommodation, pre-booked transport, prepaid tours and prepaid tickets to public events less any refunds received and/or due to you- up to the limit you’ve selected for Cancellation costs on your plan. Refer to the Product Disclosure Statement for full details.

What if I miss out on part of my trip because my passport is lost/stolen?

We’ll cover the value of any unused pre-booked accommodation, pre-booked transport, prepaid tours and prepaid tickets to public events less any refunds received and/or due to you - up to the limit you’ve selected for Cancellation costs on your plan. Refer to the Product Disclosure Statement for full details.

Cash and credit cards

SureSave policies cover you when your cash or credit cards are stolen, or your credit cards are accidentally lost while you're travelling. In order to be covered; your cash and credit cards must have been:

  • On your person;

  • On the person of a family member or a member of your travelling party; or

  • In a locked safe or cabinet that only you, your family, members of your travelling party, or authorised staff at your accommodation have access to.

If your credit cards or cash are stolen from a locked safe or cabinet, you must provide evidence (including a police report) confirming that there was forced entry to the locked safe or cabinet at the time they were stolen.

What am I covered for if my credit card is lost or stolen?

We'll cover you for things like:

  • Financial loss as a result of fraudulent use of your lost or stolen card.

  • Extra trip costs (such as accommodation, tour, transport or visa costs) over and above what you would've paid had your trip gone to plan.

  • Cancellation costs - we'll reimburse you for the value of any unused pre-booked parts of your trip accommodation, pre-booked transport, prepaid tours and prepaid tickets to public events less any refunds received and/or due to you - up to the limit you’ve selected for Cancellation costs on your plan. Refer to the Product Disclosure Statement for full details.

My travel money card was stolen with my cash. Is this covered?

If we agree that you’re covered under this event, we’ll reimburse you for stolen cash, including travel money cards, up to the trip limit specified on your policy.

Refer to the Product Disclosure Statement for full details.