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Your transport or tour is delayed, cancelled or rescheduled pre-trip

Your transport or tour is delayed, cancelled or rescheduled pre-trip

You’re scheduled to fly out tomorrow afternoon to the US to visit family for Christmas. You receive a phone call from the airline letting you know that due to severe weather here, all flights tomorrow have been cancelled. The airline will reschedule your flight, but you’re now going to miss your connecting flight. Thankfully, your travel insurance can help.

We provide cover when a traveller's flight, other scheduled transport or overnight tour is delayed, cancelled or rescheduled before your trip starts due to one of the following incidents:



What to do

If this event happens to you, refer to our checklists for what to do when you have to cancel or change your trip

What you need to know

In order to be covered under this event, travellers must have bought their policy and booked the scheduled transport/overnight tour before the earlier of the following:

  • Them first becoming aware of the incident that led to your claim.

  • The incident that led to their claim being reported in the mass media.

We don’t cover travellers when:

  • Them first becoming aware of the incident that led to your claim.

  • The incident that led to their claim being reported in the mass media.

We don’t cover travellers when:

  • They should have known there could be a problem.

  • Their claim arises from an act or threat of terrorism.

  • Their tour is cancelled due to insufficient numbers – in this case, we won’t cover the cost of the tour itself. We will however cover all other Cancellation, Rearrangement or Unused tourist visa costs if the sole purpose of their trip was the cancelled tour.

What you can claim

If you’re covered under this event, you can claim for the following (less your excess) – up to your plan’s trip limits:

  • Cancellation costs - this includes unused, pre-booked accommodation, prepaid transport, prepaid tours, and prepaid tickets to public events.

  • Rearrangement costs – costs to rearrange pre-booked accommodation, prepaid transport, prepaid tours, and prepaid tickets to public events – up to your plan’s trip limit or the cost of cancelling the whole trip, whichever is less).

  • Unused tourist visa costs - we'll cover any charges by the visa authority to reissue your prepaid tourist visa. If you have to cancel, we'll cover the value of any unused portion of your tourist visa.

Extra Cancellation Cover

If you’ve added the Extra Cancellation Cover Option at the time of policy purchase, you’re covered for the above, up to the additional limit you’ve chosen.

Please note that this article is a summary only - please refer to the PDS for full details of cover, conditions and exclusions that apply.