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Your travel services provider becomes insolvent

Your travel services provider becomes insolvent

You haven’t taken a holiday in two years, and you’ve finally booked one – a Pacific Island cruise departing next month. Unfortunately, the cruise company has become insolvent and the cruise is no longer going ahead.

We cover travellers when they must cancel or rearrange their trip because one of the below types of travel services provider becomes insolvent:



Before you book any travel arrangements, you can view a list of travel service providers who are insolvent (or at risk of insolvency) on or website at suresave.com.au/insolvency.

What to do

If this event happens to you, refer to our checklists for what to do when you have to cancel or change your trip.

What you need to know

To be covered:

  • You must have made the booking prior to leaving your home in Australia; and

  • News of the travel services provider’s insolvency or potential insolvency must have first become public in the mass media after you bought your policy or booked travel arrangements with them, whichever is later.

We don’t cover you when

  • You should have known there could be a problem.

  • The insolvency was caused directly or indirectly by war or civil commotion.

What you can claim

If you’re covered under this event, you can claim for the following (less your excess) – up to your plan’s trip limits:

  • Insolvency unused arrangements - we’ll reimburse you for any unused, pre-booked accommodation, prepaid transport, prepaid tours and prepaid tickets to public events that you can’t use as a result of the insolvency.

  • Insolvency rearrangement costs – we’ll cover your cost to rearrange pre-booked accommodation, prepaid transport, prepaid tours and prepaid tickets to public events - up to your trip limit or the cost to cancel the whole trip, whichever is less.

Extra Cancellation Cover

If you’ve added the Extra Cancellation Cover option at the time of policy purchase, you’re covered for the above, up to the additional limit you’ve chosen.

Please note that this article is a summary only - please refer to the PDS for full details of cover, conditions and exclusions that apply.