WE Assist are here to help
WE Assist help with medical problems, locating medical facilities, your evacuation home, coordination with embassies and keeping you in touch with your family.
For 24hr worldwide emergency assistance call:
+61 2 9234 3113 or +61 2 8256 1513.
We'll accept a reverse charges call or you can claim the costs to call our emergency assistance team. Reverse charges calls can be made in most countries by contacting the international operator, however, there may be restrictions when using mobiles. If you aren't sure then ask your hotel reception to connect you. Here are some of the Telstra reverse charges numbers for some carriers overseas.
When calling please be ready to give us some details:
Your policy number
The nature of your emergency
The phone number of where you are
The names and contact details of any hospitals or doctors you have visited
Emergency Assistance by telephone is usually the best way to let us help you. But in the event that this doesn't meet your needs there are other ways to get in touch.