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Making a travel insurance claim

We hope whatever has happened didn't ruin your holiday. If unfortunately this has happened and you need to make a claim, please do the following:

Step 1:

Gather your documents

To settle your claim, we are going to need certain documents. At the end of our claim form, you'll find a documentation checklist. This will help you assemble the documents required to help you complete your claim, so we suggest you get these together first.

Step 2:

Download & complete a claim form.

Please download a claim form.

In order for us to process your claim quickly it's important that you complete all the relevant sections of this form with as much detail as you can.

5 tips to better claims

  1. 1. Complete this PDF electronically by typing into the fields. If you complete by hand, please write clearly.
  2. 2. Make sure you sign the claims form
  3. 3. Make sure you send us all of your supporting documents
  4. 4. If in doubt, tell us more not less
  5. 5. If posting your claim, take copies of everything and send it recorded delivery

Step 3:

Send us your claim

Please check through your form thoroughly then send your completed claim form together with original supporting documents and keep a copy for your records.

The fastest way to submit a claim is by email:

  • - Scan or photograph all pages of your claim form
  • - Scan or photograph all supporting documents
  • - Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email
  • - Email the claim to: [email protected] with your policy number as the subject

Alternatively, mail your documents to:

Travel Claims Department
Po Box A975
Sydney South, NSW 1235

Contact number: 1300 625 229