Zika virus - Important information for policyholders
As at 08/06/16; updating last advice of 07/04/16
For policies purchased after Wednesday 8th June 2016, no cover for cancellation/rearrangement is available:
Reports on the Zika virus have been extensively publicised in the mass media since late-January 2016, including reports from the Centers for Disease Control and Prevention (CDC), the World Health Organisation (WHO) and the Department of Foreign Affairs and Trade (DFAT). We consider cancellation/rearrangement arising from the Zika virus to now be foreseen and, therefore, no longer covered.
For policies purchased by 23.59 AET on the dates noted in the table below for the respective locations:
Cover continues under Benefit 3 – Cancellation Costs for those travellers who are pregnant in any trimester (and their accompanying partners/dependent children) who have to cancel or rearrange their travel plans to avoid travelling to the following Zika-affected countries/territories. No cover is provided for cancellation or rearrangement to the following locations if a policy was not issued by the cut-off dates noted below and/or if you are not pregnant at the time of travel. If you wish to change your travel plans, please contact your travel services providers directly for assistance.
|Locations identified by the CDC as having locally-acquired Zika virus transmissions (cover cut-off dates):|
|25 January 2016|
|El Salvador||Saint Martin|
|Guatemala||U.S. Virgin Islands|
|1 February 2016|
|3 February 2016|
|18 February 2016|
|23 February 2016|
|Trinadad and Tobago|
|29 February 2016|
|Saint Vincent and the Grenadines|
|2 March 2016|
|Thailand (11.00 AET)|
|9 March 2016|
|19 March 2016|
|22 March 2016|
|7 April 2016|
|Korsrea (Part of Federated States of Micronesia)|
|8 June 2016|
|Papua New Guinea|
|All other locations not listed above|
Medical Expenses Overseas:
For those travellers issued with a policy prior to suffering a sudden illness from the Zika virus, medical expenses and medical evacuation (where medically necessary) cover are available. If you suddenly fall ill, contact our Emergency Assistance team on +61 2 9234 3113 or +61 2 8256 1513 for assistance.
Centers for Disease Control and Prevention (CDC)
Department of Foreign Affairs and Trade (DFAT) / Travel Advice
World Health Organisation
In an emergency, you must contact our emergency assistance team as soon as possible on +61 2 9234 3113 or +61 2 8256 1513 or email us at [email protected] Our team is available 24 hours a day, 7 days a week.
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim (including seeking compensation from any travel service providers), and provide all supporting documentation of the event and expenses incurred. To lodge a claim, you’ll need to download a claim form which is available via the website at suresave.com.au or contact your agent.