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Zika virus - Important information for policyholders

As at 08/06/16; updating last advice of 07/04/16

For policies purchased after Wednesday 8th June 2016, no cover for cancellation/rearrangement is available:

Reports on the Zika virus have been extensively publicised in the mass media since late-January 2016, including reports from the Centers for Disease Control and Prevention (CDC), the World Health Organisation (WHO) and the Department of Foreign Affairs and Trade (DFAT). We consider cancellation/rearrangement arising from the Zika virus to now be foreseen and, therefore, no longer covered.

For policies purchased by 23.59 AET on the dates noted in the table below for the respective locations:

Cover continues under Benefit 3 – Cancellation Costs for those travellers who are pregnant in any trimester (and their accompanying partners/dependent children) who have to cancel or rearrange their travel plans to avoid travelling to the following Zika-affected countries/territories. No cover is provided for cancellation or rearrangement to the following locations if a policy was not issued by the cut-off dates noted below and/or if you are not pregnant at the time of travel. If you wish to change your travel plans, please contact your travel services providers directly for assistance.

Locations identified by the CDC as having locally-acquired Zika virus transmissions (cover cut-off dates):
25 January 2016
Barbados Haiti
Bolivia Honduras
Brazil  Martinique
Cape Verde  Mexico
Colombia Panama
Dominican Republic  Paraguay
Ecuador Puerto Rico
El Salvador  Saint Martin
French Guiana  Samoa
Guadeloupe  Suriname
Guatemala U.S. Virgin Islands
Guyana Venezuela
1 February 2016
American Samoa
Costa Rica
3 February 2016
18 February 2016
23 February 2016
Trinadad and Tobago
Marshall Islands
29 February 2016
Saint Vincent and the Grenadines
2 March 2016
Thailand (11.00 AET)
9 March 2016
New Caledonia
19 March 2016
22 March 2016
7 April 2016
Korsrea (Part of Federated States of Micronesia)
8 June 2016
St Lucia
Papua New Guinea
Sint Maarten
Saint Barthelemy
All other locations not listed above

Medical Expenses Overseas:

For those travellers issued with a policy prior to suffering a sudden illness from the Zika virus, medical expenses and medical evacuation (where medically necessary) cover are available. If you suddenly fall ill, contact our Emergency Assistance team on +61 2 9234 3113 or +61 2 8256 1513 for assistance.

Helpful Contacts

Centers for Disease Control and Prevention (CDC)

Department of Foreign Affairs and Trade (DFAT) / Travel Advice

World Health Organisation

Emergency Assistance

In an emergency, you must contact our emergency assistance team as soon as possible on +61 2 9234 3113 or +61 2 8256 1513 or email us at [email protected] Our team is available 24 hours a day, 7 days a week.

Any Questions?

Please contact SureSave Customer Service on 1300 787 376 from Australia or +61 2 9234 3111 from overseas or email us at [email protected] or visit

Claims Information

In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim (including seeking compensation from any travel service providers), and provide all supporting documentation of the event and expenses incurred. To lodge a claim, you’ll need to download a claim form which is available via the website at or contact your agent.